Last updated: 3 June 2026
This Privacy Policy explains how Rob's Auto Repairs (Rednal) Limited ("we", "us", "our") collects, uses and protects any personal information you provide when you use our website or contact us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy should be read alongside our Terms & Conditions, which govern your use of this website and the work we carry out on your vehicle.
Who we are
Rob's Auto Repairs (Rednal) Limited, Unit 2, 1669 Bristol Road South, Rednal, Birmingham, B45 9UA. Company No: 16294783. We are the "data controller" responsible for your personal data.
What information we collect
When you complete our contact form, we collect:
- Your name
- Your email address
- The message you send us
We do not require you to create an account, and we do not knowingly collect any other personal information through this website.
How we use your information
We use the information you provide solely to:
- Respond to your enquiry or message
- Provide a quote, book your vehicle in, or arrange the service you have asked about
- Keep a record of our correspondence with you
The lawful basis for processing this data is our legitimate interest in responding to enquiries about our services, and, where applicable, taking steps to enter into a contract with you.
How your message is sent
Contact form submissions are sent to us by email at sales@robsautorepairs.co.uk. We do not sell, rent or share your personal data with third parties for marketing purposes.
Cookies and analytics
This website does not use tracking cookies or third-party analytics. We use a single essential session cookie on the Contact page to protect our contact form against spam and cross-site request forgery (CSRF). This cookie is strictly necessary for the form to work securely and does not track you.
Our Contact page also displays an embedded Google Map, which is provided by Google and may set cookies or collect data in line with Google's Privacy Policy. The map only loads on the Contact page.
How long we keep your data
We keep enquiry and correspondence data only for as long as necessary to deal with your enquiry and for our legitimate business and record-keeping purposes, after which it is securely deleted.
Your rights
Under UK data protection law you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict our processing of your data
- Request a copy of your data (data portability)
To exercise any of these rights, please contact us at sales@robsautorepairs.co.uk or call 0121 439 5678.
Complaints
If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact us
Rob's Auto Repairs (Rednal) Limited
Unit 2, 1669 Bristol Road South, Rednal, Birmingham, B45 9UA
Email: sales@robsautorepairs.co.uk
Phone: 0121 439 5678