Last updated: 3 June 2026
These Terms & Conditions ("Terms") govern both your use of the website of Rob's Auto Repairs (Rednal) Limited ("we", "us", "our") and the garage, repair, servicing, diagnostic and related work we carry out on your vehicle. By using this website, or by leaving your vehicle with us or instructing us to carry out work, you accept these Terms. If you disagree with any part of them, please do not use the site or instruct us to carry out work.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other applicable law. Where these Terms conflict with your non-excludable statutory rights, those rights prevail.
About us
Rob's Auto Repairs (Rednal) Limited is a company registered in England & Wales. Registered office: Unit 2, 1669 Bristol Road South, Rednal, Birmingham, B45 9UA. Company No: 16294783. VAT No: GB 461 3148 12. We are a registered member of the Independent Garage Association (IGA) and an approved member of Trust My Garage.
Use of this website
This website is provided for general information about our car repair, servicing, MOT and related services. You may use it for lawful, personal purposes only. You must not misuse this site, attempt to gain unauthorised access to it, or use it in any way that could damage or impair its availability.
Estimates, quotes and prices
Any prices, estimates or indicative figures we give you by phone, email, online or in person are an indication only and are not binding until we have inspected your vehicle and confirmed the work to be done. The actual cost of repairs or servicing can only be confirmed once we have examined the vehicle, as faults are not always apparent until work begins.
Where we provide a written quotation for a specific job, that price is fixed for that job for 30 days, provided the work and parts required do not change once we begin. An estimate is our best guide to the likely cost and may change if additional faults or work are found.
VAT is charged at the prevailing rate and is included in or added to our prices as indicated. We will always tell you whether a figure is inclusive or exclusive of VAT.
Authorising work and additional work
We will only carry out work you have authorised. By booking your vehicle in or leaving it with us you authorise us to carry out the work agreed and any inspection or diagnosis needed to identify the fault.
If, during the work, we find that additional work is needed, or that the cost will materially exceed any estimate given, we will contact you to explain and obtain your approval before carrying out that extra work. If we are unable to reach you, we will not carry out chargeable additional work unless it is necessary for your safety or to make the vehicle safe, and we will keep you informed.
Diagnostics and "no fault found"
Diagnostic and investigation time may be chargeable whether or not a fault is found, and whether or not you proceed with the repair. We will make any such charge clear before we begin. Intermittent or hard-to-reproduce faults may require further investigation, which we will discuss with you.
Parts and old parts
We fit quality parts appropriate to your vehicle. Parts may be new, and in some cases (where agreed with you) reconditioned or exchange units. Parts supplied carry the benefit of any manufacturer's or supplier's warranty, which we will pass on to you where we can. Replaced (old) parts will be disposed of in accordance with environmental regulations unless you ask us, before the work is done, to return them to you (this may not be possible for parts returned to a supplier on an exchange basis or for safety-critical items we are required to scrap).
Our work and your statutory rights
Under the Consumer Rights Act 2015 we will carry out our services with reasonable care and skill, and any parts or goods we supply will be of satisfactory quality, fit for purpose and as described. If something we have done is not carried out with reasonable care and skill, you are entitled to ask us to put it right, or to an appropriate price reduction, in line with your statutory rights.
In addition to your statutory rights, we stand behind our workmanship. If you experience a problem that relates to work we have carried out, please contact us as soon as possible so we can inspect the vehicle and put right any fault attributable to our work or to a defective part we supplied. This does not cover wear and tear, damage caused by misuse, accident or third-party work, or faults unrelated to the work we did.
MOT testing
MOT tests are carried out through our sister garage at an approved testing station. The MOT test is an independent statutory inspection of your vehicle's roadworthiness at the time of the test; a pass is not a guarantee of the future condition or reliability of the vehicle. Any repairs identified by the MOT are separate chargeable work that we will only carry out with your authorisation.
Your vehicle and your responsibilities
You confirm that you are the owner of the vehicle, or are authorised by the owner to instruct us to carry out work on it. You are responsible for removing valuables and personal belongings from the vehicle before leaving it with us; we are not responsible for items left in the vehicle. Please tell us about any known faults, modifications or relevant history that may affect the work.
When you collect your vehicle it remains your responsibility to ensure it is taxed, insured and otherwise legal to drive on the public road.
Payment
Payment is due in full on completion of the work, before the vehicle is collected, unless we have agreed otherwise in writing. We accept the payment methods displayed at the garage. We reserve the right to charge interest on overdue accounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where the law allows.
Right to retain the vehicle (lien)
We have a legal right (a "lien") to keep possession of your vehicle until all sums you owe us for work carried out and parts supplied on that vehicle have been paid in full. This does not affect your statutory rights.
Collection and storage of vehicles
Please collect your vehicle promptly once we have told you the work is complete. If a vehicle is left uncollected and unpaid for an extended period after we have notified you it is ready, we may, after giving you reasonable written notice, charge a reasonable daily storage fee and ultimately exercise our legal rights to recover what we are owed, including under the Torts (Interference with Goods) Act 1977.
Cancellation and your right to cancel
If you book a service with us at a distance (for example by phone, email or via this website) or away from our premises, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. However, if you ask us to begin work during that 14-day period and we do so with your agreement, you may be required to pay for the work and parts already provided up to the point of cancellation. Once a service has been fully performed at your request, the right to cancel is lost. If you wish to cancel a booking, please contact us as soon as possible.
Your data and privacy
Any personal information you give us — whether through this website, by phone or email, or when you book your vehicle in — is handled in line with our Privacy Policy, which forms part of these Terms. Please read it to understand how we collect, use and protect your data under the UK GDPR and the Data Protection Act 2018.
Intellectual property
All content on this website, including text, images, logos and design, is owned by or licensed to Rob's Auto Repairs (Rednal) Limited and is protected by copyright. You may not reproduce, copy or redistribute any part of it without our written permission.
Third-party links
This website may contain links to third-party websites (for example Google Maps, the Independent Garage Association and Trust My Garage). We are not responsible for the content or privacy practices of those websites.
Limitation of liability
While we take care to keep the information on this website accurate and up to date, we make no warranties as to its completeness or accuracy, and to the fullest extent permitted by law we are not liable for any loss or damage arising from your use of, or reliance on, this website.
For the work we carry out, our liability to you is limited to putting right any defective work or part as set out above, and to any other remedy available to you under the Consumer Rights Act 2015. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England & Wales. Subject to that, we are not liable for indirect or consequential losses, or for losses that were not reasonably foreseeable.
Complaints
We want you to be happy with our work. If you have a complaint, please contact us first using the details below so we can try to put things right. As a member of the Independent Garage Association / Trust My Garage, you may also be able to use their independent dispute resolution (ADR) service if we are unable to resolve the matter between us. Details are available from us on request.
Governing law
These Terms and any dealings between us are governed by the laws of England & Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
Contact us
Rob's Auto Repairs (Rednal) Limited
Unit 2, 1669 Bristol Road South, Rednal, Birmingham, B45 9UA
Email: sales@robsautorepairs.co.uk
Phone: 0121 439 5678