Last updated: 23 August 2026
These Terms & Conditions ("Terms") govern both your use of the website of Rob's Auto Repairs (Rednal) Limited ("we", "us", "our") and the garage, repair, servicing, diagnostic and related work we carry out on your vehicle. By using this website, or by booking your vehicle in, leaving it with us or instructing us to carry out work, you accept these Terms. If you disagree with any part of them, please do not use the site or instruct us to carry out work.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other applicable law. Where these Terms conflict with your non-excludable statutory rights, those rights prevail.
About us
Rob's Auto Repairs (Rednal) Limited is a company registered in England & Wales. Registered office: Unit 2, 1669 Bristol Road South, Rednal, Birmingham, B45 9UA. Company No: 16294783. VAT No: GB 461 3148 12. We are a registered member of the Independent Garage Association (IGA) and an approved member of Trust My Garage.
Use of this website
This website is provided for general information about our car repair, servicing, MOT and related services. You may use it for lawful, personal purposes only. You must not misuse this site, attempt to gain unauthorised access to it, or use it in any way that could damage or impair its availability. Booking requests made through this website are requests only and are not confirmed until we confirm them to you by phone, email or in person.
Bookings and appointments
Appointment times are the time we expect to receive your vehicle, not the time the work will be completed. We will give you our best estimate of how long work will take, but times cannot be guaranteed — parts availability, faults found during the work, and workshop demand can all affect it.
If you need to cancel or move a booking, please give us as much notice as you can. Where you fail to attend a confirmed appointment without notice, or repeatedly cancel at short notice, we reserve the right to ask for a deposit before making a further booking, and to charge for any parts we have already specially ordered for your vehicle.
Estimates, quotes and prices
Any prices, estimates or indicative figures we give you by phone, email, online or in person are an indication only and are not binding until we have inspected your vehicle and confirmed the work to be done. The actual cost of repairs or servicing can only be confirmed once we have examined the vehicle, as faults are not always apparent until work begins.
Where we provide a written quotation for a specific job, that price is fixed for that job for 30 days, provided the work and the parts required do not change once we begin. An estimate is our best guide to the likely cost and may change if additional faults or work are found.
Labour is charged at our hourly rate current at the time of the work, or at a fixed price where we have quoted one. Where a manufacturer's or industry standard repair time is used, labour may be charged on that basis rather than on the actual time taken.
Your invoice may include a separate, reasonable charge for sundries and consumables (such as lubricants, cleaners, seals, clips, fixings and workshop materials) and for the environmentally compliant disposal of waste oil, fluids, filters, tyres and old parts. Where such a charge applies it will be shown separately on your invoice.
VAT is charged at the prevailing rate and is included in or added to our prices as indicated. We will always tell you whether a figure is inclusive or exclusive of VAT.
Authorising work and additional work
We will only carry out work you have authorised. By booking your vehicle in or leaving it with us you authorise us to carry out the work agreed and any inspection, dismantling or diagnosis reasonably needed to identify the fault. Authorisation given by phone, text message, WhatsApp or email is treated as your authorisation, and we may record it on the job sheet or invoice. For larger or additional items of work we may ask you to confirm your authorisation by text or email, and our contemporaneous record of a call, message or conversation is our record of what was authorised. Collecting the vehicle and paying the invoice is your confirmation that the work invoiced was authorised and carried out.
If you ask someone else to bring in or collect your vehicle, or to approve work on your behalf, we are entitled to treat that person as authorised to give us instructions relating to the vehicle.
If, during the work, we find that additional work is needed, or that the cost will materially exceed any estimate given, we will contact you to explain and to obtain your approval before carrying out that extra work. If we are unable to reach you, we will not carry out chargeable additional work unless it is necessary for your safety or to make the vehicle safe, and we will keep you informed. Where a vehicle has been partly dismantled and you decline the further work, we will charge for the labour and parts already used, and for reassembly where that is possible.
Diagnostics and "no fault found"
Diagnostic and investigation time is chargeable whether or not a fault is found, and whether or not you go on to have the repair done. A minimum inspection and diagnostic charge, at our discretion up to the equivalent of one hour's labour, applies to looking at, assessing and investigating a vehicle — including where the fault cannot be found, cannot be reproduced, or turns out to be something you decide not to repair. We will make the charge clear before we begin, and it is payable before the vehicle is released even if no further work is instructed.
Diagnosis identifies the most likely cause of a fault based on the symptoms, the fault codes stored and our experience; it is not an absolute guarantee that no other fault exists. Intermittent, electrical or hard-to-reproduce faults can require more than one visit and further chargeable investigation, which we will always discuss with you first. Fault codes and warning lights indicate where a system has recorded a problem — they do not, on their own, identify which component has failed.
Staged repairs. Some faults have more than one cause, or a cause that can only be confirmed by first eliminating the most likely one. Where a part we replace or a repair we carry out with your authorisation was properly indicated by the symptoms and diagnosis at the time, that work is chargeable and remains payable even if the symptom later returns or a further, underlying cause is subsequently found. Repairing one fault correctly does not mean we have repaired, or guaranteed against, a different fault — and further investigation or repair of the remaining cause is separate chargeable work, which we will always agree with you first.
Parts we supply
We fit quality parts appropriate to your vehicle. Depending on the job and on availability, parts may be manufacturer (OE) parts, original equipment manufacturer (OEM) equivalents or good-quality aftermarket parts. Where a repair calls for a reconditioned or exchange unit, we will agree that with you first.
Parts availability and price are outside our control. Where a part has to be ordered, is on back-order or is discontinued, the work may take longer than estimated and, where a price has changed, we will tell you before we proceed.
Replaced (old) parts will be disposed of in accordance with environmental regulations unless you ask us, before the work is done, to return them to you. We cannot return parts that go back to a supplier on an exchange or warranty basis, parts we are required by law to scrap, or contaminated or safety-critical items.
We do not fit parts supplied by customers
We do not supply labour only, and we do not fit, install or use parts, fluids, tyres, accessories or components supplied by a customer or bought by a customer from a third party. This applies however the part was obtained, including parts bought online, parts supplied by an insurer or warranty company without our agreement, and parts left with the vehicle.
This is not something we are able to make an exception to on request. The reasons are:
- We cannot verify the origin, specification, quality or condition of a part we have not sourced ourselves.
- We cannot offer any warranty on a part we did not supply, and a failed part usually means the labour has to be paid for twice.
- If a customer-supplied part is wrong, incomplete or faulty, the vehicle occupies a ramp and our workshop time is lost.
- Our insurance and our obligations as an IGA / Trust My Garage member are based on us supplying and standing behind the parts we fit.
If you have already bought a part, we are happy to quote for the job supplying the correct part ourselves. Where a customer-supplied part is delivered to us or left with a vehicle, we will not fit it and we accept no responsibility for storing, returning or safeguarding it.
In the rare case where we agree in writing, in advance, to fit an item you have supplied (for example a bespoke or discontinued component that we genuinely cannot source), then: the part is fitted entirely at your risk; we give no warranty of any kind on that part or on the labour associated with fitting it; our labour is chargeable in full whether or not the part turns out to be correct, functional or fit for purpose; and any further labour needed to remove, refit or replace it is chargeable at our normal rates.
Work carried out and records
The work we have carried out, the parts we have used and the labour charged are set out on your invoice, and where relevant on the job sheet or service record. Please check it when you collect the vehicle and raise any query with us straight away.
Where a service is carried out we will record it in your service book or in the appropriate digital service record where we are able to do so. We may take photographs or video of your vehicle, of components removed and of work carried out, as a record of the condition of the vehicle and of the work done. We may show these to you and may retain them for our records and for dealing with any query or claim.
Work is complete when we tell you it is complete. We will contact you on the number or email address you have given us; it is your responsibility to keep those details up to date and to make sure you can be contacted while we have your vehicle.
Condition of your vehicle — arrival and collection
While your vehicle is with us we will take reasonable care of it, and we are responsible for damage caused by our negligence. To protect both of us, we operate the following procedure:
- We may photograph or video your vehicle, inside and out, when it arrives and note any existing damage, warning lights and mileage on the job sheet. These records form our shared record of the vehicle's condition on arrival.
- Please check your vehicle at collection, before you drive away. If you believe your vehicle has been damaged while with us, you must point this out to a member of staff at collection, before the vehicle leaves our premises, so that it can be inspected and compared against our arrival records there and then.
- Damage reported after the vehicle has left our premises is very difficult for either of us to attribute. We will consider any such report in good faith against our arrival and completion records, but we do not accept liability for damage first reported after collection unless the evidence shows, on the balance of probabilities, that it occurred while the vehicle was in our care.
Fraudulent claims are treated seriously. Where a claim of damage, theft or loss is contradicted by our photographic records, CCTV or job records, we will rely on those records, and we may report deliberately false or exaggerated claims, and demands for cash accompanied by threats, to the police and to Action Fraud.
Road testing
You authorise us to drive your vehicle on the public road where that is necessary to diagnose a fault, to check a repair or to move the vehicle. Our staff are covered by motor trade insurance for this purpose. Road testing may be needed both before and after work, and the mileage and fuel or charge used in doing so is a normal part of the work.
Corroded, seized and worn components
Vehicles — particularly older or higher-mileage ones, and any vehicle used through UK winters — contain fixings and components that are corroded, seized, brittle or already at the end of their working life. Bolts, studs, nuts, brackets, clips, pipes, hoses, sensors, connectors and trim can shear, seize, snap or fail during dismantling even where the work is carried out with proper care, skill and the correct tools.
Where that happens we will tell you, and the additional parts and labour needed to put it right are chargeable with your authorisation. Provided we have worked with reasonable care and skill, we are not liable for the failure of a component that was already corroded, seized or worn, or for the consequences of that failure.
The same applies where a previous repair carried out elsewhere, a non-standard or incorrectly fitted part, a modification, or a poorly maintained vehicle makes the work more difficult, longer or impossible. We will tell you and agree the position with you before continuing.
Other faults, existing faults and faults arising later
We carry out the work you have authorised. We do not inspect, and are not responsible for, the condition of the rest of the vehicle unless you have specifically asked and paid for an inspection of it.
A vehicle is a system of many components of different ages and conditions. Other parts can fail before, during or after our work for reasons that have nothing to do with what we did. The fact that a further fault appears shortly after a visit to us does not, by itself, mean that our work caused it. Where a later fault is unrelated to the work we carried out, investigating and repairing it is separate chargeable work.
We are not liable for pre-existing damage, wear or defects, for faults we were not asked to and did not agree to investigate, or for damage arising from a fault we advised you about and which you chose not to have repaired. Where you decline safety-related work we have recommended, we may ask you to confirm that in writing, and we accept no liability for any loss, damage or injury arising from that decision.
None of this limits our responsibility for work we have actually carried out, or for a part we supplied — see Our work and your statutory rights below.
Our work and your statutory rights
Under the Consumer Rights Act 2015 we will carry out our services with reasonable care and skill, and any parts or goods we supply will be of satisfactory quality, fit for purpose and as described. If something we have done is not carried out with reasonable care and skill, you are entitled to ask us to put it right, or to an appropriate price reduction, in line with your statutory rights.
Parts we supply carry the benefit of the manufacturer's or supplier's warranty, and we will pass that on to you and handle the claim with the supplier on your behalf wherever we can. The length and terms of that warranty are set by the parts manufacturer or supplier and vary between parts; we will tell you what applies to a particular part on request. We do not offer a separate time- or mileage-limited guarantee on labour over and above your statutory rights.
That said, we stand behind our workmanship. If you have a problem that relates to work we have carried out, contact us as soon as possible so we can inspect the vehicle and put right any fault attributable to our work or to a defective part we supplied. This does not cover wear and tear, servicing items, damage caused by misuse, neglect, accident, contaminated fuel or fluids, continued driving after a fault or warning appeared, modification, or work carried out by anyone else.
Making a warranty claim
If you think a part we supplied or work we carried out has failed, please:
- Tell us as soon as you become aware of the problem, and stop driving the vehicle if it may be unsafe or if continuing to drive could cause further damage.
- Return the vehicle to us so that we can inspect it. We need the opportunity to examine the vehicle and the part before anyone else works on it.
- Have your invoice or job number to hand.
Where you have another garage carry out repairs without giving us the opportunity to inspect and put things right first, we will not normally be able to accept a claim or reimburse those costs, and the part manufacturer may refuse the warranty claim. Warranty on a part covers the replacement of the part and, where the failure is attributable to us or to a defective part we supplied, the labour to replace it; it does not cover recovery, hire vehicles, loss of earnings or other consequential costs except where the law entitles you to them.
We record the parts we fit — including, where appropriate, part numbers, batch details, markings and photographs. A warranty claim will be declined where our inspection shows that the part presented is not the part we fitted, that the part or the work has been tampered with, disturbed or worked on by someone else, or that the failure was caused by a fault, misuse or event unrelated to the part or to our work. This does not affect your statutory rights in respect of the part we actually supplied and the work we actually did.
MOT testing
MOT tests are carried out through our sister garage at an approved testing station. The MOT test is an independent statutory inspection of your vehicle's roadworthiness at the time of the test; a pass is not a guarantee of the future condition, reliability or roadworthiness of the vehicle, and advisory items are not failures but are things you should attend to. Any repairs identified by the MOT are separate chargeable work that we will only carry out with your authorisation.
Subcontracted and specialist work
Some work — for example MOT testing, machining, welding, bodywork, auto-electrical, gearbox or ECU work, wheel alignment or specialist calibration — may be carried out for us by a suitably qualified third party. Where we do this we remain responsible to you for the work under these Terms. Where instead we simply recommend a specialist and you contract with them directly, your agreement is with them and not with us.
Your vehicle and your responsibilities
You confirm that you are the owner of the vehicle, or are authorised by the owner to instruct us to carry out work on it, and that you accept responsibility for payment. If the vehicle is subject to finance, lease, hire or a motability agreement, you confirm you are permitted to authorise the work.
Please tell us about any known faults, warning lights, recent repairs, modifications, non-standard parts or relevant history that may affect the work, and give us anything we need to carry it out — including the correct keys, the locking wheel nut key, security or radio codes, and where relevant the service book.
You are responsible for removing valuables, documents, tools, child seats and personal belongings from the vehicle before leaving it with us. While your vehicle is in our care we will take reasonable care of it, but we are not responsible for personal items left inside it. Please tell us if a dash cam or tracker is fitted and recording.
Please make sure there is enough fuel or charge in the vehicle for us to run and road test it. You must not leave with us a vehicle that is unroadworthy or dangerous to move without telling us; we may decline to work on, move or road test a vehicle we consider unsafe or illegal, and we will not release a vehicle in a condition we consider dangerous without making that clear to you in writing.
When you collect your vehicle it remains your responsibility to ensure it is taxed, insured and otherwise legal to drive on the public road.
Health and safety at our premises
Our workshop is a working environment with vehicles on ramps and equipment in use. For your safety, customers, children and animals must remain in the reception and customer areas and must not enter the workshop unless invited and accompanied by a member of our staff.
Payment
Payment is due in full and in cleared funds on completion of the work, before the vehicle is collected or released, unless we have agreed otherwise with you in writing. We accept the payment methods displayed at the garage. We do not offer credit or payment terms, and we do not accept part-payment or payment by instalments, unless expressly agreed with us in writing before the work begins.
Payment by bank transfer is complete only when the funds have cleared into our account; a payment confirmation or "faster payment sent" screen is not cleared funds. We may decline cheques, and we may decline large cash payments or ask for identification where we are required to guard against money laundering. Card payments are accepted subject to authorisation by your card issuer.
Where a payment is later reversed, charged back, cancelled, recalled or fails for any reason, the invoice is treated as unpaid, these Terms (including our lien and storage rights) continue to apply to it, and the sums fall due again immediately. Your signature on, or electronic acceptance of, the invoice and your collection of the vehicle are our evidence that the work was authorised, carried out and accepted. We contest unjustified chargebacks with our job records, photographs and authorisation records, and we treat a chargeback raised on a false basis (for example "transaction not authorised" or "services not received" after the vehicle has been collected) as fraud, which we may report to Action Fraud and the police.
Any refund we agree to make will be made only by the original payment method, to the account or card originally used, and only to the person who made the payment. We do not make refunds in cash for card payments, and we do not pay out "overpayments" in cash or to a different account; a genuine overpayment is refunded to its source.
Title to any parts we have supplied remains with us until we have been paid in full for them.
If you believe an invoice is wrong, please tell us before you leave so we can look at it. Raising a query about part of an invoice does not entitle you to withhold payment of the remainder.
Deposits and specially ordered parts
We may ask for a deposit, or for payment in advance, for special-order, non-stock, bespoke or high-value parts, or where a vehicle has previously been left with an unpaid invoice. Where a part has been ordered specifically for your vehicle and cannot be returned to our supplier, or can only be returned subject to a restocking charge, any deposit is refundable only to the extent that we recover our costs. This does not affect your statutory rights.
Unpaid invoices and overdue accounts
If an invoice is not paid when due:
- We may keep possession of the vehicle under our lien (see below) until we are paid in full.
- We may charge interest on the overdue amount. Where you are a business customer, interest and compensation are charged under the Late Payment of Commercial Debts (Interest) Act 1998. Where you are a consumer, we may charge interest at 4% a year above the Bank of England base rate from the date payment fell due until it is paid.
- We may recover our reasonable costs of obtaining payment, including debt recovery and legal costs, to the extent the law allows.
- We may charge storage as set out below, and may decline to take further bookings from you.
Right to retain the vehicle (lien)
We have a legal right (a "lien") to keep possession of your vehicle until all sums you owe us for work carried out and parts supplied on that vehicle have been paid in full. We may exercise this right whether or not you are the registered keeper of the vehicle. While we are holding a vehicle under our lien, storage charges continue to apply. This does not affect your statutory rights.
Storage and uncollected vehicles
Please collect your vehicle promptly once we have told you the work is complete. Workshop and yard space is limited, and a vehicle left with us occupies space we need for other customers.
If a vehicle is not collected, or an invoice remains unpaid, we may charge storage at £20 per day (including VAT) for each day, or part day, from 14 days after the date we notified you that the vehicle was ready or that payment was due. We will tell you in writing before storage charges start to run. Storage charges are payable in addition to the invoice for the work, and the vehicle will not be released until both are paid in full.
Vehicles left with us for storage are left at your risk as regards anything beyond our reasonable care of them, and you remain responsible for keeping the vehicle taxed and insured.
Where a vehicle remains uncollected or unpaid for three months or more after we have notified you that it is ready, we may give you formal written notice under the Torts (Interference with Goods) Act 1977 of our intention to sell the vehicle. If it is still not collected and paid for by the date given in that notice, we may sell or otherwise dispose of the vehicle, apply the proceeds to the sums you owe us (including work, parts, storage and our costs of sale) and account to you for any balance remaining.
Release of your vehicle and keys
We will release your vehicle and keys only to you, or to a person you have told us is authorised to collect it, and only once payment has been made in full in cleared funds. We may ask the person collecting for identification, proof of the booking or the job number, and we may decline to release the vehicle if we are not reasonably satisfied they are entitled to it. Where we release the vehicle in accordance with instructions received from you (or from a person we reasonably believe to be you, using the contact details you gave us), we have fulfilled our obligation to redeliver the vehicle.
We do not leave keys in, on or around unattended vehicles. If you ask us to leave a vehicle and/or keys out for collection outside our opening hours, we will only do so on your written instruction, and the vehicle and keys are then entirely at your risk from the moment they are left out.
Stolen vehicles, cloned vehicles and outstanding finance
By instructing us you confirm that the vehicle is not stolen, is not bearing a false identity, and that you are entitled to possession of it. If we discover or reasonably suspect that a vehicle in our possession is stolen or cloned, or the police or an insurer notify us of a claim to it, we may retain the vehicle and release it to the police or to the person lawfully entitled to it, and we will not be liable to you for doing so. Any sums you owe us for work carried out in good faith remain payable by you.
Insurers, warranty companies and third-party payers
Where the cost of work is to be met by an insurer, a vehicle warranty company, an employer, a finance company or any other third party, our contract is still with you and you remain responsible for paying us in full. We will help with the claim, provide reports and photographs and deal with the assessor where we can, but if the third party declines the claim, pays only part of it, applies a contribution limit or delays payment, the balance remains payable by you on completion of the work. We are not bound by the labour rates, repair times or parts a third party is prepared to authorise.
Cancellation and your right to cancel
If you book a service with us at a distance (for example by phone, email or via this website) or away from our premises, you may have a 14-day right to cancel under the Consumer Contracts Regulations 2013. However, if you ask us to begin work during that 14-day period and we do so with your agreement, you may be required to pay for the work and parts already provided up to the point of cancellation. Once a service has been fully performed at your request, the right to cancel is lost. If you wish to cancel a booking, please contact us as soon as possible.
We may decline or cancel a booking, or stop work, where we cannot obtain the parts required, where the work is outside our expertise or equipment, where the vehicle is unsafe to work on, where you have an unpaid balance with us, or where our staff are subjected to abusive or threatening behaviour. In that case you pay only for work already properly carried out.
Events outside our control
We are not liable for delay or failure to perform caused by events outside our reasonable control, including parts shortages or supplier failures, transport delays, utility or IT failures, severe weather, fire, flood, industrial action, epidemic or government action. Where such an event occurs we will let you know and agree a revised timescale with you.
Your data and privacy
Any personal information you give us — whether through this website, by phone or email, or when you book your vehicle in — is handled in line with our Privacy Policy, which forms part of these Terms. Please read it to understand how we collect, use and protect your data under the UK GDPR and the Data Protection Act 2018. Our premises may be monitored by CCTV for the security of vehicles and staff.
Intellectual property
All content on this website, including text, images, logos and design, is owned by or licensed to Rob's Auto Repairs (Rednal) Limited and is protected by copyright. You may not reproduce, copy or redistribute any part of it without our written permission.
Third-party links
This website may contain links to third-party websites (for example Google Maps, the Independent Garage Association and Trust My Garage). We are not responsible for the content or privacy practices of those websites.
Limitation of liability
While we take care to keep the information on this website accurate and up to date, we make no warranties as to its completeness or accuracy, and to the fullest extent permitted by law we are not liable for any loss or damage arising from your use of, or reliance on, this website.
For the work we carry out, our liability to you is limited to putting right any defective work or part as set out above, and to any other remedy available to you under the Consumer Rights Act 2015. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by the Consumer Rights Act 2015, or for any other liability that cannot be excluded or limited under the law of England & Wales.
Subject to that, we are not liable for indirect or consequential losses, or for losses that were not reasonably foreseeable — for example loss of earnings, loss of profit, hire or replacement vehicle costs, missed appointments or travel arrangements, or recovery costs — unless we agreed in advance that these were a possibility.
Business and trade customers. Where you instruct us in the course of a business, the Consumer Rights Act 2015 does not apply and, subject to the exclusions above that cannot lawfully be limited, our total liability in connection with a job is limited to the amount invoiced for that job.
Complaints
We want you to be happy with our work. If you have a complaint, please contact us first using the details below and give us the opportunity to put things right. As a member of the Independent Garage Association / Trust My Garage, we subscribe to their code of practice. If we are unable to resolve a dispute between us, you may refer it to the certified alternative dispute resolution (ADR) provider used under the Trust My Garage scheme, the National Conciliation Service (www.nationalconciliationservice.co.uk), whose decisions we honour in accordance with the scheme. Details are also available from us on request.
Changes to these Terms
We may update these Terms from time to time. The version in force when you instruct us to carry out a particular job is the version that applies to that job. The date at the top of this page shows when these Terms were last updated.
Governing law
These Terms and any dealings between us are governed by the laws of England & Wales, and disputes will be dealt with by the courts of England & Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Contact us
Rob's Auto Repairs (Rednal) Limited
Unit 2, 1669 Bristol Road South, Rednal, Birmingham, B45 9UA
Email: sales@robsautorepairs.co.uk
Phone: 0121 439 5678